Terms & Conditions

Last updated: October 2026

These terms apply to repairs, installations and product sales by Kingdom Fix Tech. By booking a service, leaving a device with us or placing an order you agree to them.

1. Bookings and appointments

• Online bookings are requests. An appointment is only confirmed once our team contacts you.
• Please tell us at least 24 hours in advance if you need to cancel or reschedule a site visit.

2. Repairs

• Every device receives a job number and intake record noting its condition and accessories left with us.
• We provide a quotation after diagnosis. No repair work is carried out without your approval.
• A diagnosis fee may apply if you decline the quotation; we will tell you the amount before diagnosis starts.
• Devices with liquid or physical damage may develop further faults during or after repair. We will explain these risks before work begins.
• Please back up your data. We are not liable for loss of data stored on a device.

3. Deposits and payments

• We may ask for a deposit before ordering parts or equipment. Deposits are non-refundable once parts or equipment have been ordered for your job.
• The balance is payable on collection or on completion of an installation. Devices are released only after full payment.
• We accept cash, M-Pesa, bank transfer and card. A payment is confirmed only once it has been verified by our team; always keep your M-Pesa confirmation message.

4. Collection of devices

• We will notify you when your device is ready. Please collect it within 30 days.
• Devices not collected within 90 days of notification will be considered abandoned and may be sold or disposed of to recover repair and storage costs, after a final reminder to the phone number on record.
• Please bring your job receipt or the phone number used at intake when collecting.

5. Warranty

• Repairs carry a warranty on workmanship and replaced parts for the period written on your receipt (typically 30–90 days).
• Installations carry the warranty stated on your quotation (typically 12 months on workmanship); equipment is covered by the manufacturer's warranty.
• The warranty does not cover new physical damage, liquid damage, power surges, misuse, or repairs attempted by anyone else.

6. Installations

• Quotations are valid for 14 days and are based on the site survey. Additional work found on site will be quoted separately.
• You are responsible for obtaining any landlord or building permissions needed for the installation.
• Equipment remains the property of Kingdom Fix Tech until paid for in full.

7. Shop orders

• Orders are confirmed by phone, subject to stock availability. Prices may change before confirmation.
• Delivery fees are shown at checkout. Collection orders not collected within 7 days of confirmation may be cancelled.
• Faulty products can be returned within 7 days with the receipt for repair, replacement or refund. Products damaged by misuse are not eligible.

8. Liability

Our liability for any claim is limited to the amount you paid for the service or product concerned. Nothing in these terms limits rights you have under the Consumer Protection Act, 2012.

9. Contact

Kingdom Fix Tech, Leiser Kimani Road, Ongata Rongai. Phone: 0712534890. Email: info@kingdomfixtech.co.ke.